Customer Operations · 70% fewer no-shows
An appointment booking agent that fills your calendar — and keeps it full.
Your agent talks to customers on email, chat, or SMS, offers real availability, books the meeting, sends reminders, and reschedules no-shows automatically.
Overview
What this agent does
RunMyAgents builds an appointment booking and reminder agent that handles scheduling end-to-end. It collects the right intake information, books into the correct calendar, confirms attendance, sends reminders, and recovers no-shows — without anyone on your team touching the inbox.
The problem
Why this is painful without an agent
- Booking a single appointment takes 4–6 emails back and forth.
- No-shows cost you 10–20% of revenue every month.
- Customers want to book at midnight; your team works 9 to 5.
- Manual reminders are inconsistent and easy to skip when things get busy.
Our solution
How the agent solves it
Your agent handles the entire booking conversation. It captures the customer's intent and intake details, books into the right calendar with the right staff member, sends confirmation, reminds the customer 24h and 2h before, and offers a rebook if they cancel or miss it.
Outcomes
What you can expect
Up to 70% fewer no-shows
Timely, branded reminders by email and SMS dramatically increase show-up rates.
Bookings 24/7
Customers schedule at midnight, on weekends, from their phone — without your team being online.
Hours saved per week, per staff member
No more back-and-forth on scheduling. Your team turns up to confirmed, prepped appointments.
Who it's for
Businesses that get the most from this agent
- Clinics, salons, and personal services
- Agencies and consultancies running discovery calls
- Coaches, trainers, and therapists
- Trades and home services with site visits
Integrations
Plugs into the tools you already use
- Google Calendar
- Outlook / Microsoft 365
- Calendly
- Cal.com
- Acuity
- Twilio (SMS)
- WhatsApp Business
- Gmail
- Stripe (for deposits)
Don't see yours? We connect to almost anything with an API. Ask us in the discovery call.
How it works
Three steps to a working agent
We map your booking flow
Intake questions, services, durations, staff allocation, deposits, and cancellation policy — we capture it all in onboarding.
We connect the agent to your calendar
Google Calendar, Outlook, Calendly, Cal.com, Acuity, or your booking system — the agent reads real availability and writes events directly.
It runs the conversation
Email, web chat, or SMS. Your customers get a fast, helpful conversation and a confirmed booking.
Example workflow
A real-world scenario
A new customer messages your website at 9pm: 'Do you have anything tomorrow afternoon?' The agent checks calendars across two staff members, offers three slots, captures the customer's name, phone, and reason for visit, books the appointment, takes a £20 deposit via Stripe, and sends a confirmation. Next day at 1pm, an SMS reminder goes out for the 3pm slot. The customer shows up.
FAQ
Common questions about appointment booking & reminders
Can it handle deposits and payments?
Yes. The agent can take a deposit or full payment via Stripe at the time of booking and refund automatically if you allow cancellation.
What if I have multiple staff or locations?
Fully supported. The agent assigns to the right person or location based on service, availability, and your rules.
Does it work for last-minute bookings?
Yes — you can configure minimum notice, cut-off times, and fill-the-gap behaviour for cancellations.
Can customers reschedule themselves?
Yes. Reschedule links are included in confirmations and reminders. The agent finds new slots and updates calendars automatically.
Ready to put appointment booking & reminders on autopilot?
Book a free 45-minute discovery call. We'll tell you whether this agent fits your business — and if so, how quickly we can have it live.